KM Center

Please check whether any third-party antivirus software is installed on your computer. Such software may block the installer or quarantine files during installation, resulting in installation failure or abnormal functionality. If any such software is installed, please disable it temporarily and then reinstall the app.

Please follow the steps below to troubleshoot:

1. Make sure the mouse is powered on and in working condition, and that the correct connection mode is selected.
2. In Bluetooth mode, check that Bluetooth is enabled on your computer and that the Bluetooth connection between the mouse and computer is working properly.
3. In 2.4G mode, check that the receiver is connected properly.

On Windows 11 22H2 and 23H2, the "Smooth Scrolling" feature may have system compatibility issues. When enabled, it may cause a blue screen and affect system stability. To ensure system stability and data security, we have temporarily disabled "Smooth Scrolling" on these versions. Other Windows versions are not affected.

To use "Smooth Scrolling," please upgrade your system to the latest version and reinstall the KM Center software. We will fix this compatibility issue in the next version of KM Center.

Due to compatibility issues with a small number of applications (such as WPS Spreadsheets), enabling Smooth Scrolling may cause more lines than expected to scroll at once. If this occurs, disable Smooth Scrolling in the software settings to restore normal scrolling.

Please click the link below, or use Feedback & Support in the app to submit your valuable feedback.

Feedback link: Support Center

Your information will be kept strictly confidential, and every piece of feedback is valuable in helping us improve our work. We will actively respond to your feedback and continuously optimize the app to provide you with a more thoughtful service experience.